problem

Tame Swallow · Posted: Wed Mar 21, 2007 9:36 pm Post subject: problem

I cant get into any rooms in Active or my own rooms. Not sure why. I can open things in gallery. Any ideas Devs? Tame

MorningStar · Maitre d' Joined: 15 May 2006 Posts: 387

Could you describe exactly what happens when you try to get into a room?

When was the last time you were in a room?

Tame Swallow · Posted: Sat Mar 24, 2007 9:25 am Post subject:

Hi Morning Star - the last time things seemed to be working normally was Sunday 18th as i was at a friends house and was showing her the Broth. Since then, back at home, when i click on a room of my own or in active, I get half the page, with the usual headings and subheadings and the ads, but no room. Today, i notice that when i click on thumbnails in gallery, the screen comes up blank with the info about who did it etc, peoples comments but with no picture in the room.

Is it anything to do with not having Adobe flash as i have been trying to download that many times unsuccessfully.

Thanks - hope you can help as I cannot access anything to move any tiles at the mo - Tame Swallow

PanterA · Maitre d' Joined: 22 Jul 2006 Posts: 100

well, this whole new thing works in flash right, maybe you dont have flash

Roman Centurion · Head Waiter Joined: 04 Jul 2006 Posts: 90

Think it's flash.
I was using a computer without Flash, and tried to get in - no rooms.
I added Flash to that computer - now it works.

MorningStar · Maitre d' Joined: 15 May 2006 Posts: 387

Roman Centurion · Head Waiter Joined: 04 Jul 2006 Posts: 90

You can still read my blog without Flash, though.
And that makes it all worthwhile.

Tame Swallow · Posted: Sun Mar 25, 2007 9:24 am Post subject:

Thanks MS - i have installed flash player 9 now and i still have the same problem with not being able to get into rooms and move tiles as described earlier. I did log off as well after installing.

This is very frustrating! Crying or Very sad

Yes - good to see your blogs still Roman - lol.

Tame

PanterA · Maitre d' Joined: 22 Jul 2006 Posts: 100

Thats very weird. dunno you have a weird computer..

GO GO · Posted: Sun Mar 25, 2007 4:32 pm Post subject:

yup its a real problem for tame here she was trying to join us but since all things even the classic mode is in flash now she couldnt Sad

edit >>> just mentioning that things r in flash doesnt this make the front page comments about being good "ajax application" outdated???????

Tame Swallow · Posted: Sun Mar 25, 2007 4:36 pm Post subject:

Help please Devs - I cannot get in!!!!

MorningStar · Maitre d' Joined: 15 May 2006 Posts: 387

TS, I wondering whether it could be other add-ons on your computer that interfere with Flash player.

But first, what is your operating system (XP or Vista), and which browser are you using? (IE or Firefox)?

What is the exact version of the browser you're using?

Dolph · Developer Joined: 12 May 2006 Posts: 140

Hi TS,

do you have access to a browser other than IE? If so, please try to see if you get the same problem when using the non-IE browser. I suspect it is a browser browser-level problem, but we can't be sure.

dr nick riviera · Developer Joined: 15 May 2006 Posts: 64

Hi TS,

If trying a different browser doesn't work, then give this a try. Go to any page that has flash on it with "?detectflash=false" at the end of the URL. For example, try the mosaic room:

http://www.thebroth.com/mosaic?detectflash=false

If the room loads ok, and you can move tiles, then it could mean that there is something wrong with our Flash player detection system. Otherwise, it could mean that you have a corrupt install of the Flash player.

Next, try loading the following page. You should see a nice animation of an orange sun above green mountains.

http://blog.deconcept.com/swfobject/swfobject.html

Following that, please go to this page. It should print out a message saying which Flash version you have.

http://blog.deconcept.com/swfobject/flashversion.html

Please let us know whether these tests work for you. Let us know if the mosaic room loads, if the sun animation displays, and also what the flash version message says.

If these tests fail, then you may have a corrupt install of Flash player. Don't worry, you just have to uninstall and re-install the Flash player.

Get an uninstaller here: http://www.adobe.com/go/tn_14157

And then the latest flash player here: http://www.adobe.com/go/getflashplayer

We hope all this helps. We want to get this problem fixed as soon as possible. Smile

Tame Swallow · Posted: Mon Mar 26, 2007 6:53 am Post subject:

thanks a lot Dr Nick for your suggestions - i have uninstalled the flash player, gone into a mosaic room which gave me the web address for install, and re installed - and great - it now seems to be working - hooray! Very pleased! Thanks again Tame

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