Airplane woes...

This is the situation: Markus and I are heading to L.A. and San Francisco this weekend. We only decided this two days ago, which means we had to change our flight from the Seattle back to Australia. We want to fly from San Francisco to Perth instead.

Sounds like an easy enough change right? Ha... I wish.

So first I emailed our travel agent, and he told us to call the airline directly. So I call the airline directly and was told that re-routing our fare has to be done through our travel agent. I told the customer service lady that my travel agent said it had to be done via the airline. Now what I find "interesting" is that this lady actually said to me, "Well either your travel agent won't do it or can't be bothered doing it" :o I found this just a *tad* rude.

So now I call the travel agent's emergency number (it was 5 am Australia time) and he told me, "No... this HAS to be done by the airline, the rules of this fare says so", even though I told him the airline just told me I had to go through the travel agent.

You can imagine my frustration here...

So I repeat the process again, keeping my cool, coz I know losing my temper isn't going to get me anywhere and I don't like screaming matches.

Called the airline... they say call the travel agent... called the travel agent, and FINALLY! They said they'll call the airline and sort it out.

Surprisingly, that's exactly what they did. I wasn't expecting it to be solved since I've been bounced around like a table tennis ball all afternoon.

So yeah, 6 hours of phone agony, but it all worked out in the end.